In the call centre industry there is always such a strong focus on acquiring and retaining customers. But what about retaining your agents? What can you learn from your customer service approach that could help you when it comes to retaining agents?
This ebook covers the four most common reasons agents leave an organisation, highlights the ‘decisive moments’ in an agent’s lifecycle and how to retain more agents by simply addressing their basic needs. Complete the form to the right to gain access to the full document – enjoy!