AWS Connect contact centre services

CloudWave leaps into next generation AWS connect services. We are bringing our in depth skills and heritage in Java, C++, Scala, Haskell, Python, Ruby, SQL/Shell and BASH. Our REST API skills are second to none aswell as building our own APIs with repository pattern, dependency injection , OAuth token based security also implemented. We love this new world !! Let CloudWave ensure you are doing more than just surviving, you are thriving!

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.